People

The faces behind the front desk

Every insight this site publishes ultimately traces back to a person: the chef rebuilding a hotel restaurant's reputation, the concierge who has fixed twenty years of impossible requests, the founder who bet on a neighbourhood before it was safe to, the housekeeping supervisor who actually decides whether a hotel is good. The People section is where they speak, through interviews, profiles and behind-the-scenes reporting.

We favour specifics over PR: real decisions, real mistakes, disagreements with how the industry does things. When someone tells us how it actually works, we print the how.

Why we do interviews

First-hand sources are the strongest material in hospitality journalism, and they anchor how we work. The people featured here often surface elsewhere on the site, their properties in the TOP 50 series, their kitchens in our dining coverage, their neighbourhoods in the district guides. For who is asking the questions, see the team behind Stay In Boston.